课程描述
医疗保健设置中的冲突介绍
本课程首先概述用于参与冲突的三种模式, 所有这些都直接适用于大多数医疗保健设置. First, participants will learn the “prevent, resolve, or contain model” for conflict engagement. 然后, participants will apply their understanding of conflict and consider the constructive and destructive conflict models. The course will provide engagement through simulated exercises, role plays and class discussion. 使用这些方法进行诊断思维, participants will then learn treatment strategies and tactics appropriate to the circumstances. 将特别注意病人的角色, 提供者和组织,特别强调病人.
在医疗保健工作场所参与冲突
医疗保健工作场所复杂且不断变化. 护理提供者个体承受的压力可能导致无数的冲突. 许多医疗保健组织都在努力争取提供者-管理机构的信任, 医生-护士关系, 患者满意度. 在本课程中, 参与者将探索具有挑战性的, 影响所有医疗保健利益相关者的高风险关系. 学生将专注于患者之间复杂和潜在的对抗性相互作用, 供应商, 和组织, 强调提供者的贡献. 具体问题,如欺凌, 倦怠, 破坏性行为, 非生产性的沟通, 抵制变革的问题将得到解决. 参与者将发展和使用从谈判中获得的一些技能, 中介, 便利化, 以及高管培训,以解决这些和其他关键的医疗冲突问题. 指定的阅读材料将辅以课堂练习和相关案例研究.
医疗保健领导者的新角色——管理变革、文化和冲突
在医疗保健领导者现在和未来需要的所有能力中, 管理文化变革将是最重要的. 使用案例研究, 阅读, 评估和技能练习, this course will build on the previous classes and focus on building self-awareness and identifying ways to successfully interact with others, 应对变革的阻力, 并使自己的管理风格与环境和个人相适应. 除了, participants will learn the role Human Resources can play to help them facilitate change and align culture.
The ability to lead in healthcare organizations is a developed skill and requires self-awareness and training. 参与者将考虑患者, 以及供应商, but will focus a great deal of time on the organizational challenges of the changing healthcare landscape. Self-awareness work will lead to discussion on how participants interact with others and how to fit one’s management style to the task at hand. 通过从人力资源角度设计的特定角色扮演和练习, participants will learn to adapt the organizational culture and dynamic to address the healthcare workplace today and in the future.
我们的教师
John Potter,南威尼斯人娱乐城临床助理教授
John Potter, OD, MA是争议解决和冲突管理领域的活跃实践者. He has mediated more than 3,000 disputes with most of those occurring in the healthcare field. 此外,Dr。. Potter has worked with a number of organizations, both public and private, in conflict resolution. 他在印第安纳大学获得了验光博士学位, and his 争议解决文学硕士 from Southern Methodist University and is a Fellow of the American Academy of Optometry, and a Distinguished Clinical Scholar at the State University of New York’s State College of Optometry. Dr. 《威尼斯人博彩》曾引用过波特的话, 《威尼斯人博彩》, 《威尼斯人娱乐城》, 以及其他国内和国际出版物.